Go to the Lost Account Interface and follow the instructions.

Unfortunately, due to security reasons, you must have access to your registration email to recover your account.

It will arrive instantly. If you haven't received it reload your email inbox page or check your spam/unwanted folder.

Sorry, this is not possible due to security reasons.

Ownership of a house is automatically lost when the owner hasn't logged in to any of the characters of his or her account between 7 to 8 days (actual time can vary).

It is a risk that you are taking by trading any item purchased by other player from the Unline Store, and the best you can do is contact the original owner of the item.

Please report the bug that you've found by making a new thread on the Forum.

Due to one or more of the following reasons:

• You didn't login in your account for 7 days or more.
• You owned more than one house.
• It was a guildhall and you lost leadership of your guild.
• The house was in a VIP city and you lost all your VIP days.
• There was a rollback shortly after you bought the house.
• You share your account.
• You were hacked.

Please report it in the Help channel ingame and wait for a gamemaster to reply.
Note: Videos and screenshots are accepted as proof.

No.

In order to be a tutor:

• You must have good English skills.
• You must be very active on the Help Channel, answering questions of other players.
• Your total time logged in must be of at least 10 days.
• Your account must not have a deletion warning.

Sorry, but no. This is an invitation-only position. Moderators are chosen by the administration based on frequency of activity, and posting behavior.